Terms of service
Itembafej aims to provide clear and convenient shopping support. Whether you need help choosing cycling accessories, placing an order, or resolving an issue after delivery, you can contact us through our customer support channels.
1. Product Inquiries
If you have questions about our Bicycle Repair Tools, Cycling Storage Bags, or other product details and intended uses, you are welcome to contact us before making a purchase. Please include the product name and the specific information you would like to know so that we can assist you more accurately.
2. Order Support
If you need to check your order status, verify order details, or ask about processing progress, please provide your order number so our support team can assist you.
3. Shipping Support
If you have questions about shipping fees, estimated delivery times, tracking information, or your shipping address, please contact our customer support team. Address changes or order modifications cannot be guaranteed once an order has entered processing or shipping.
4. Returns, Refunds, and Exchanges
If you receive an item with an issue or wish to request a return, refund, or exchange, please refer to the Return / Refund / Exchange Policy published on our website and contact us within the applicable request period.
5. Product Issues and Customer Feedback
If an item arrives damaged, does not match your order, or has another issue, please contact us as soon as possible. Include your order number, a description of the issue, and relevant photos so that we can review the situation and provide an appropriate solution.
6. Customer Support Hours
Our support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8). We make every effort to respond during these hours. Messages received outside our support hours will be addressed during subsequent business hours.
7. Contact Information
Email: [email protected]
Phone: +86 17691035256
Website: https://itembafej.com
Thank you for choosing Itembafej. We value customer feedback and aim to provide practical and convenient shopping support.